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Data Protection Terms and Conditions

About the handling of personal data in the www.quadrafloor.fi online store:

1. General

Smenas Interior is committed to protecting its customers’ personal information and offers customers the opportunity to influence how their personal data is handled and managed. If you are a registered customer, you can change or delete your information by logging in to the online store and going to the "User information" page.

The information provided here as part of the Data Protection Terms and Conditions is intended to inform our customers about how their personal data is handled and managed. The customer must accept the terms laid out in the Data Protection Terms and Conditions prior to ordering at the www.quadrafloor.fi online store.

The information we collect is such that the user provides, as well as data collected during data analysis. We use the information to manage orders and optimize the service provided in our online store. If you do not agree to the Data Protection Terms and Conditions, you cannot buy products in our online store.

Who can I contact?

If you have questions about the Data Protection Terms and Conditions and/or the use and processing of personal data, please contact us by e-mail at: info(a)quadrafloor.fi

Controller identity and contact information:

Smenas Interior Ab Oy (Business ID: 3250854-6)
Pännäistentie 179
68600 Pietarsaari

Questions about the Data Protection Terms and Conditions and/or the use and processing of personal data can be sent to: info(a)quadrafloor.fi

2. What personal information is collected from me and how is it used?

Some personal data is collected in connection with an order, including:
- Name (first name, last name);
- Postal address;
- Delivery address (if other than postal address);
- E-mail address;
- Telephone number.

This information is needed to be able to confirm your order and deliver the products. Each customer is responsible for ensuring that both his/her personal information and delivery address are correct. By ordering in the online store, you agree to Smenas Interior entering your personal information into the company customer register.

Payment in the online store is made secure with Paytrail's SSL-protected e-payment service. Smenas Interior does not have access to personal card details during the payment process nor are card details saved in our system.

3. How is my data stored and protected?

We always follow current legislation and regulations when collecting, handling, managing and using personal data. All personal data is protected against external parties, unintentional or illegal deletion, alteration, disclosure, transfer and/or other illegal handling.

We store our customers’ personal information in Finland. The information is stored for as long as required by legislation, i.e., a period of 5 years, after which it is deleted in accordance with the Accounting Act. Registered information is only used for accounting purposes, relevant to that the Finnish tax authorities can request invoicing documentation.

4. Who handles my personal information?

Smenas Interior’s staff use the information each customer provides to process the order (name, address, telephone number) and the e-mail address used for order confirmation. Personal data is handled and managed securely and ethically.

We use trusted contract-based partners for the handling and delivering of orders placed through the online store. When handling the order, certain information is unavoidably passed on to third parties, including:
- Customer name (first and last), delivery address and telephone number, i.e., information necessary to make delivery possible, are sent to the transport company.
- Information necessary for payment is sent to the payment service provider, Paytrail.
- Cookies for Google Analytics. The information that goes to Google is anonymized.

In addition, the Website Manager for the online store has the right to manage customers’ personal data in problem situations. Smenas Interior Ab Oy has entered into a data management agreement with the Website Manager, which is our guarantee to our customers that their personal data is saved, handled and managed in accordance with legislation.

5. What rights do I have?

Once you have registered in our online store, you have the right to your own information. You have the right to:
- Access own personal data and get a copy of your personal data and relevant information including how the data has been and is being used.
- Request that your personal information be corrected or deleted.
- With certain reservations, request that data handling and management be restricted or oppose the handling of personal data.

You can change your settings yourself by logging in to the online store and going to the "User information" page. If you wish that your personal data not be stored nor used any longer, or if you wish to restrict the use of your personal data, please send an e-mail to: info(a)quadrafloor.fi.

If you have questions regarding the use of your personal information, you can contact us at: info(a)quadrafloor.fi.

6. How can I influence the use of my data?

As a registered customer, you can close your user account at any time and ask Smenas Interior to delete your information by contacting our customer service at: info(a)quadrafloor.fi.

Note that in some cases not all information can be deleted, and legislation may require that some of the information about the customer relationship be saved.

7. Cookies

We use cookies to optimize our online store and its functionality so that your visit will be as satisfactory as possible. A cookie is a small data file with text that is saved in your browser. The cookie is valid for a limited time, after which it is deleted by the browser. You can also manually delete cookies from your computer yourself, depending on the browser.

Our online store uses Google Analytics to gain a statistical picture of the website visitor volume, which countries website visitors are in, and which pages they have been interested in. The information sent to Google is anonymized. We use statistics from Google Analytics to optimize our online store and increase user-friendliness. We do not register personal information unless purchases are made in the online store.

8. E-marketing

Smenas Interior does not send out newsletters, e-mail marketing nor the like unless the customer has specifically requested such.

9. Can the data protection description change?

We reserve the right to change the Data Protection Terms and Conditions, to be able to react to any changes in the development of the service provided and/or legislation. Registered customers will be notified of noticeable changes.

Part of the Smenas Interior Oy company, the sole focus of QUADRA floor is flooring.

QUADRA floor - Basic and QUADRA floor - Basic ECO are two of the first designs in our growing product family.

We want to contribute to a better and more sustainable environment and have therefore developed QUADRA floor - Basic ECO.

Together let’s aim for a greener future!

Contact us!

Phone +358 (0)6 723 3911


Postal address

Smenas Interior Ab Oy

Pännäistentie 179

FI-68600 Pietarsaari


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